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docs: document the dashboard Support page and case visibility - #8301
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@ethanpalm I had a reminder for this, it's out now 🚀 |
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Updates the contact support page for the new dashboard Support page (case list, replies, organization visibility) and adds the Support audit log category, since the old "Contact support" menu steps no longer match.
Based on a merged dashboard change that adds a Support page for tracking and replying to support cases. Duplicate check: open docs PRs for "support", "support case", "contact support"; none found.
Note
Low Risk
Documentation-only updates with no application or security code changes.
Overview
Updates Contact support docs to match the new dashboard Support experience instead of the old Get help → Contact support flow.
The Message support section now points to the Support page, explains how to open a case, and documents Visible to your organization (default private, remembered for the next case). A new Track your cases subsection covers the Cases table, status filters, threaded replies with attachments, and who can change visibility.
On Audit logs, adds a Support category for visibility changes on support cases.
Reviewed by Cursor Bugbot for commit 71022c0. Bugbot is set up for automated code reviews on this repo. Configure here.