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aicortez merged 1 commit into from
Nov 5, 2026
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docs: document the dashboard Support page and case visibility #8301

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16 changes: 15 additions & 1 deletion contact-support.mdx
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Expand Up @@ -13,7 +13,21 @@ Visit our [YouTube](https://www.youtube.com/@GetMintlify/videos) channel for tut

## Message support

Send us a message from your [dashboard](https://app.mintlify.com/). Click <Icon icon="circle-question-mark" /> **Get help** at the bottom of the navigation bar, then click **Contact support** to open a chat with our support team.
Send us a message from the [Support](https://app.mintlify.com/support) page of your dashboard. To open it, click <Icon icon="circle-question-mark" /> **Get help** at the bottom of the navigation bar, then click **Support**. You can also find **Support** in the organization section of your settings.

Click **Contact support** to open a new support case.

By default, only you can see a case you submit. To share it with your organization, turn on **Visible to your organization** before you submit. The dashboard remembers your choice for your next case.

### Track your cases

The **Cases** table lists the cases you submitted and the cases other members shared with your organization. Each case shows its subject, status, who submitted it, its visibility, and when it was last updated. Use the status filter to show **Open**, **Pending**, or **Closed** cases.

Click a case to open its conversation with our support team. From there, you can:

- Read replies from our support team.
- Send a reply, with attachments if needed.
- Change who can see the case with the **Visible to your organization** toggle. Only the person who submitted the case can change its visibility.

<Info>
We aim to respond to all messages within 24 hours, but delays may occur during busy times.
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1 change: 1 addition & 0 deletions dashboard/audit-logs.mdx
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Expand Up @@ -58,6 +58,7 @@ Filter audit logs to find specific activities.
| User | Individual user notification settings. |
| Audit log | Audit log views and exports. |
| Auth | Login attempts, logouts, and session creations. |
| Support | Visibility changes on support cases. |

SSO, SCIM, and automation events don't have their own category filter. To find them, select **All categories**. These include opening the SSO and SCIM setup in the admin portal, SCIM provisioning and deprovisioning, and automation changes and runs.

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